The questions we get asked most.

Send us your email address and phone number, plus the deposit for the tour. Prices depend on the tour, how many days it runs and how many people are travelling, so we send a clear, personalised offer before you commit — built around what you want to see and how you want to spend your time in the Sahara.

A 30% deposit confirms the booking. It is non-refundable, because it is what secures your riads, camps, transport and partners. The remaining 70% is due when you arrive in Morocco, and at the latest before any service starts.

You can pay by:

• Cash in Moroccan dirhams (MAD)
• Bank transfer in EUR, USD, GBP or CHF, with proof of payment
• PayPal, with payment confirmation

Cancel in writing by email. The refund depends on how far ahead you cancel:

• 30 days or more before departure — 70% refund
• 10 to 29 days before departure — 50% refund
• Less than 10 days before departure — no refund

Yes. Children under 5 travel free. From 6 to 11 they get 50% off. From 12 years old the full price applies.

Yes. Saharastern is officially registered in the Zagora business register under number 88/2005. We work professionally and transparently, so you know exactly who you are travelling with.

Every tour is 100% private. Whether it is one person, a couple, a family or a group, the tour is yours alone — we never combine you with other travellers. You travel at your own pace, on your own schedule.

Send us your location — the airport, your riad, your hotel or anywhere else — and our team picks you up there directly. Your tour starts without the stress of finding transport.

Comfortable off-road 4x4s, suited to the desert roads and pistes. Depending on the number of travellers and the route, we can also provide a minivan. The goal is simple: you travel in comfort and safety.

Guides and drivers speak English, French, Italian and Spanish, subject to availability. Tell us your preferred language when you enquire, so we can arrange the right guide for you.

Your safety comes first. If the weather changes for the worse — a strong sandstorm, heavy rain or conditions that would make the route unsafe — we may cancel or postpone the tour.

You then choose between two options: a full refund of everything we have received, or a new date that suits you.

Five levels of accommodation in the Sahara, so you can pick the experience that suits you:

• Wild camping — an authentic night in the open desert, tent and sleeping bag, away from the fixed camps. Tell us in advance if you want this option.
• Desert Camp Budget — tents with shared toilets and showers.
• Desert Camp Standard — private tents, each with its own toilet and shower.
• Desert Camp Luxury — private tents with a private toilet and shower, better comfort and better equipment.
• Desert Camp VIP — comfortable tents with a private toilet, a traditional bucket shower, and a bar in camp.

At the fixed desert camps, yes — they run on solar power, so you can charge your phones. At wild camping there is no electricity: that experience is out in the Sahara, far from any installation.

Breakfast and dinner are included on our tours, except in the cities. Lunch is available as an extra.

We serve fresh, traditional Moroccan cooking, so you can discover the culture through the food. Vegetarian, vegan and gluten-free meals are available too — just tell us about any special diet in advance, and we will arrange everything.

The Desert Camp VIP has a bar where you can buy alcoholic drinks. At the other camps there is no bar, but you are welcome to bring your own.

We recommend that every traveller takes out their own travel insurance, for peace of mind and protection if something unexpected happens. Each traveller is responsible for their own cover.

Visas depend on your nationality and Morocco's entry conditions — check what applies to you before you travel.